No. You can use pay as you go with no commitment. However, most firms doing regular volume save money with prepaid credits. Use our calculator above to see if you'd save.

Credits roll over and remain valid for 12 months from purchase. Many customers deliberately build a credit balance during quiet periods. There's no "use it or lose it" pressure.

No problem. Excess usage is billed at standard rates at the end of each month. You still saved 10-14% on all reviews covered by your prepaid credits.

Credits expire 12 months after the end of the subscription period in which they were granted. This provides ample time to utilise your credits even during slower periods.

Example for quarterly subscription: If you receive credits on January 1st for Q1, they will expire on March 31st of the following year (12 months after the quarter ends).

Example for annual subscription: If you receive credits for an annual subscription starting July 1st, 2025, any unused credits will expire on June 30th, 2027 (12 months after your subscription year ends).

Subscription fees are charged upfront at the beginning of each billing period (quarterly or annually). Any extra usage beyond the included credit amount is billed at the end of each month.

You don't need to know. Our system automatically detects when a contract meets complex criteria (unregistered titles, 3+ titles, or Neighbourhood/Precinct/Community plans) and applies the correct rate.

PAYG customers are billed for actual usage either at the end of each month or when usage reaches certain thresholds. Payment is automatically processed using the credit card on file. Depending on your volume, you may receive multiple invoices within a billing period. This flexible approach ensures you can continue using the service without interruption, even during high-volume periods.

Yes, all customers receive detailed invoices for both subscription payments and any monthly excess usage.

We don't offer refunds for unused credits, but your credits remain available as long as your subscription is active, and for 12 months after your subscription period ends.

Yes, you can switch between plans at any time. When upgrading, your new credits will be added to your existing balance. When downgrading, your existing credits will remain available until they expire.

Yes, you can change your billing cycle when you need. Changing to annual billing provides the maximum bonus credit benefit.

If you cancel, you can continue to use any remaining credits for up to 12 months after your subscription ends. After that, any unused credits will expire.

We don't currently offer a pause feature, but you can downgrade to PAYG if you anticipate a period of lower usage while maintaining access to the platform.